Voicemail User Guide

This guide is designed to help you get started with your Etrium Connect voicemail system. Whether you are at your desk or calling from another phone, managing your messages is simple and secure.

---

🏗️ First Time Setup

The first time you access your voicemail, the system will prompt you to set up your mailbox.

1. Press 📩, voicemail softkey or *Dial 97  from your desk phone or softphone.
2. Enter your default password 1234#
3. Follow the prompts to record your name.
4. Record your greeting (this is what callers will hear).
5. Change your PIN to a secure, 4-digit number of your choice.

---

📞 Accessing Your Voicemail

From Your Own Phone

To check messages at your desk:

• *Dial 97.
• Enter your PIN followed by #.

From Any Other Internal Phone

To check your messages from a coworker's desk or a common area:

• *Dial 98.
• Enter your Extension Number.
• Enter your PIN followed by #.

📧 Voicemail-to-Email

Every time a message is left, you will receive an email notification automatically.

• The email contains the caller’s ID, the date/time, and an audio file (.wav).
• You can listen to the message directly from your computer or smartphone without needing to dial in.

🎤 How to Change Your Greeting

You can record multiple greetings (e.g., a standard one and a "vacation" one) and switch between them at any time.

1. Access your mailbox and press 5 for the Options Menu.
2. To Record: Press 1, then follow the prompts to record and save.
3. To Select: Press 2, then enter the number of the greeting you wish to play to callers (e.g., Greeting 1 or Greeting 2).
4. To Record Your Name: Press 3.

🔢 How to Change your Pin

1. Access the Mailbox: Dial *97 (from your own phone) or *98 (for a shared mailbox).
2. Log In: Enter the current PIN followed by #.
3. Enter Options: From the Main Menu, press 5 for Advanced Options.
4. Change PIN: Press 6 to change the password.
5. Set New PIN: Follow the voice prompts:
   • Enter your new 4-digit PIN followed by #.
   • Re-enter the new PIN to confirm, followed by #.
6. The system will confirm "Password saved." You can then hang up.

---

📋 Common Menu Options

Once you have logged into your mailbox, use the following keypad shortcuts:

💡 Pro-Tips

• Remote Access: If you are calling from outside the office, dial your direct number. When your voicemail greeting starts, press * to "break-in," then enter your PIN to access the menu.

• Security: Avoid using simple PINs like 1234 or your extension number.

Questions? Need Help?

For any questions regarding your Etrium Connect service, please contact our support team at:

📧 support@etriumtechnologies.com